Baggage damage

If upon receiving your baggage you find any defects in it (the baggage is damaged or part of the content is missing), please contact the airport employee, who will be present at baggage claim and explain to you the order of further actions.

Completing the Property Irregularity Report you need to contact:
• the customs arrival area of the airport (if you arrived from abroad);
• the baggage claim area (if you arrived on a domestic flight).

In case of failure to meet these conditions, the decision to draw up an act is made by the carrier. Baggage damage may be visible and invisible, and there may be damage to the contents of the baggage. The passenger is compensated only for visible damage. If baggage damage is found, the passenger must contact an agent of the baggage claim department (baggage claim area) and follow him to draw up the relevant documents.

Baggage loss

If you do not find your baggage by the end of baggage claim from your flight, please contact the airport employee, who will explain to you the order of further actions. In most cases, baggage is sent by the carrier within five days after the baggage non-arrival was declared.